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Frequently Asked Questions

Below are some of the most common questions we receive, you can also find more information on our Spa Policies and Information page.

If you can't find the information you are looking for, please contact us.

Spa Questions 

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Can I reserve a booking with a deposit? 

 

Due to the extremely high demand for our spa sessions, we do not operate a deposit system and are unable to hold or reserve spaces without full payment.

What facilities are there? 

 

The Spa at Brightlife sits within our rural development, surrounded by stunning countryside views. Our Spa room comprises a hydro pool, sauna and steam room, all benefiting from the commanding views over the northern hillside.

 

In our Quiet Lounge you can sit, relax and take in the breathtaking views whilst enjoying a herbal tea or fresh coffee. Double doors lead you outside to our terrace, a beautiful, private and tranquil suntrap overlooking rural surroundings.

We have 6 treatment rooms, one of which is a double room and can be requested on our consultation form should you wish to enjoy your treatments with your companion.

We have men's and ladies changing rooms, both with secure lockers and showers.

Where do I store my valuables? 

You will be provided a locker to store your personal belongings. Before departing the Spa, please ensure that you have not left any of your personal belongings behind in the locker or robe pockets.

Can I use the spa without having a treatment? 

We do not offer use of the spa facilities without a treatment.  All our sessions include at least one full hours treatment.  We do not offer shortened treatments.

Can I book a treatment without having to use the spa? 

Absolutely! We offer 'Treatment Only' appointments but these are not available to book online. To enquire about availability for a Treatment Only appointment, simply contact us or call on 01624 880318

What should I bring with me?

 

We provide robes, towels and flip-flops for the duration of your visit. We suggest you bring a magazine or book to enjoy whilst relaxing.

Can I keep the flip-flops? 

The flip-flops are to be returned at the end of your session or left in the changing rooms.  You can however choose to purchase your flip-flops for £10 which can be arranged with our reception team upon arrival.

Is there an age restriction to who can attend? 

The Spa at Brightlife is a 16+ facility.

I have a spa session booked. When will my treatment be?

Unless you have specifically requested a certain treatment slot, your treatment time will be allocated by our team.

I am coming with a friend/group - will our treatments be at the same time?

We will always endeavour to schedule all parties together where possible.  If we are unable to schedule your treatments at the same time, you will be notified ahead of your visit and given the option to move your booking to a session where you can have your treatments together.

Can I bring my own food/snacks? 

Guests are not permitted to bring their own food into the spa.  

What time is lunch? 

Lunch is served at 12:30 in our main house.  

If I am running late for my session/appointment will I still receive my full treatment time?

Late arrivals may result in shortened treatment times and no refund/transfer will be given.  Please see our full Spa Policies.

Can I smoke/vape on the outside terrace? 

Smoking/vaping is not permitted.  The entirety of the Brightlife complex, inclusive of outside areas, operates a strict NO SMOKING/VAPING policy.

 

We have one designated smoking area which is situated outside the conservatory at our Main House where a wall mounted cigarette bin is provided.

I am coming for a Spa Stay - what time is dinner served and what time is breakfast the next morning? 

Dinner is served in our main house at 7:30pm.  Breakfast is from 8:30am and check out is 10am.

Loyalty Discounts 

Do you offer any discounts for repeat customers? 

We love to see our guests come through our doors time and time again and want to reward them for their loyalty and custom.  For Spa guests, our Spa Loyalty Card entitles you to £15 off your 3rd visit. For those who prefer to come just for a treatment without using the spa, our Treatment Only Loyalty Card entitles you to £10 off your 3rd and 6th treatment appointment.

Where do I get a loyalty card? 

You can collect a Loyalty Card from our reception upon arrival and receive your 1st stamp. To receive your loyalty stamps you must present the Card at reception on each visit to the spa, on the day of the appointment.

How do I receive my discount if I have a full Loyalty Card?

We will refund the loyalty discount upon presentation of your completed Loyalty Card at reception. 

Can I transfer my loyalty stamps or card to someone else? 

The Loyalty Card is not transferable or exchangeable. 

I've lost my card, can you backdate a new one? 

Please be aware cards cannot be back dated.  We do not replace or accept responsibility for lost cards. 

Workshop Questions 

Is there an age restriction to who can attend a workshop or supper? 

Brightlife is a 16+ facility.

Can I pay for a workshop in installments?

Yes! If you would like to arrange monthly installment payments on any of our Weekend Retreats, a deposit of £95 secures your booking. You can then make agreed monthly payments, ensuring the balance is paid off before the Retreat commences.

Our suppers, 1 day workshops and 50/50 days must be paid in full at time of booking.

Do you offer Workshop loyalty discounts?

We love to see clients returning time and time again to enjoy a variety of Workshops at Brightlife. 

 

The Loyalty Discount Scheme awards 10% off your second Workshop Retreat, 15% off your 3rd Weekend Retreat and 20% off further courses within a 12 month period.

What is The Marion H MacMillan Bursary Scheme?

Through the kindness of our founder, Marion H MacMillan we are able to offer a number of Bursary places on our Weekend Workshop Retreats each year.

 

Bursary places are intended for those who genuinely cannot afford to come to an event, but who would benefit greatly from the teachings and special environment that Brightlife offers.  A Bursary place provides financial assistance to individuals wishing to attend a Weekend Workshop Retreat, reducing the cost by 50%.

If you wish to apply for a bursary or find out more about our monthly installments policy, please contact our team.

I am coming for a Weekend Retreat - what time can I arrive from? 

Guests are welcome to check in from 3pm onwards. 

I am attending from the UK but arrive at Brightlife on Friday morning - can I get lunch and use the spa? 

You are welcome to purchase lunch if your flights dictate that you arrive early for the Weekend Retreat.  Unfortunately we cannot offer any treatments or additional spa time unless you have pre-arranged this at the time of booking.   

Can I use the spa over the weekend? 

Our Workshop Retreats include an exclusive spa session from 17:45 to 19:00 which is for residential workshop participants only (this is a spa session only and treatments are not available.)  Unfortunately we are unable to offer any additional spa time during the weekend. 

 

Can I book a treatment? 

Treatments are only available on the Friday of commencement of the Weekend Retreat.  If you would like to experience one of our luxurious holistic treatments, please ensure you enquire at the time of booking as spaces are extremely limited and get booked many months in advance.

What is included in my room? 

Available in each bedroom is an information pack, TV, free WiFi, telephone, alarm clock, shaving socket, hair dryer, bathrobes, towels, basic toiletries and tea/coffee making facilities.  

Will I have to share my room? 

No. Each guests is provided with their own room unless they request to share with a friend/partner who is also attending the Weekend Retreat.  

Can I bring someone with me who is not attending the workshop?

As we do not operate as a B&B or Hotel, our facilities and accommodation are only available to those attending the Workshop Weekend Retreat.

What do I wear for the workshop and evenings?

We recommend dressing in accordance with the nature of the Workshop you are attending.  Wet weather clothing, including comfortable footwear or walking boots may be useful for free time.

Swimwear will also be required if you are taking part in the exclusive Spa Session.

I am coming as a non-resident for the daytime only, can I use the spa on Saturday evening?

You may join the exclusive spa session on Saturday evening but this must be pre-booked and will incur an extra charge as is not included in the non resident package price.

I am coming as a non-resident for the daytime only, can I stay for dinner on Saturday evening?

You may join the residential guests for dinner on Saturday evening but this must be pre-booked and will incur an extra charge as is not included in the non resident package price.

Can I extend my stay for an extra night? 

Unfortunately we are unable to offer extra accommodation once the Weekend Retreat has concluded.

There is a Weekend Retreat ? 

Unfortunately we are unable to offer extra accommodation once the Weekend Retreat has concluded.

Can I smoke/vape outside my room? 

Smoking/vaping is not permitted.  The entirety of the Brightlife complex, inclusive of outside areas, operates a strict NO SMOKING/VAPING policy.

I booked a Workshop but need to cancel - will I get my money back? 

If the booking is cancelled giving less than 7 days notice, the deposit and any additional costs incurred in any associated flights/travel will be retained.  For bookings cancelled with more than 7 days notice, the deposit may be transferred to another course/event.

Regardless of the cancellation period notified by a customer or any flight changes, the flight costs incurred by Brightlife on the customer’s behalf will be charged to the customer in full. 

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