Spa Policies & Information
Please read and understand our Spa Policies and Information before your visit to
The Spa at Brightlife.
By making a booking or purchase you are agreeing to the terms and policies stated below.
Spa Reservations
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Full payment is required at time of booking.
We do not operate a deposit system and are unable to hold or reserve spaces without full payment.
Gift Certificates
If you have a 4 digit Gift Certificate or an old style 8 digit E-card, please call us to make your booking as these are unable to be redeemed using the online booking system. Our new 16 digit E-cards can be redeemed online at checkout.
If you have an existing spa session booked and would like to apply a Gift Certificate to this, we will refund your original booking payment the value of your Gift Certificate.
2-Hour Treatments
If you wish to book one of our 2 hour treatments please advise at the time of booking as these are not available to book online, appointment times are limited and cannot always be guaranteed.
Double Treatment Room
We have a double room which can be requested when you complete the online Consultation Form. Please note this room is popular so we may not always be able to guarantee this request if we have received a prior reservation.
Age Restrictions
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Spa Session and treatments are only available to those over the age of 16.
Treatment Only Appointments
Our 'Treatment Only' appointments do not include any access to The Spa, Changing rooms, Quiet Lounge or any other associated spa facility.
Cancellation within 48 hours/Non-attendance will incur a charge of £25, no refund of deposit will be given.
Please be aware, for late arrivals, the treatment time will be reduced accordingly and you will still be required to pay the full price. If a guest is more than 15 minutes late we may require the appointment be rescheduled, in which case it will be considered a cancellation.
We regret late arrivals will not receive extension of the scheduled appointment time.
Alcohol & Food Policy
Our Main House is a licenced premises so any alcoholic beverages consumed in our Main house must be purchased from Brightlife.
The consumption of your own alcohol is not permitted in our Main House.
The Spa is not licenced and guests are welcome to bring their own alcoholic beverages which can only be consumed in our Spa building and adjoining sun terrace. Alcoholic beverages should not be consumed outside of these areas.
IT IS NOT PERMITTED TO SUPPLY OR CONSUME YOUR OWN FOOD ON THE PREMISES.
Each session includes a complimentary home-made snack box.
Smoking/Vaping
The entirety of the Brightlife complex, inclusive of outside areas, operates a strict NO SMOKING/VAPING policy.
We have one designated smoking area which is situated outside the conservatory at our Main House where a wall mounted cigarette bin is provided.
Pet Policy
The entirety of the Brightlife complex, inclusive of outside areas, operates a strict NO ANIMALS/PETS policy (with the exception of seeing eye dogs.)
Cancellation & Late Arrival Policy
CANCELLATIONS
Cancellation within 48 hours/Non-attendance will incur a 100% charge for our full and half day spa sessions.
Spa Stays - if cancelled within 2 weeks of your date of arrival, no refund will be given unless we are able to fill your vacancy.
MOVING AN EXISTING BOOKING
Moving an existing booking more than once carries a £30 administration fee per person.
LATE ARRIVALS
Please be aware, for late arrivals, the treatment time will be reduced accordingly and you will still be required to pay the full price. If a guest is more than 15 minutes late we may require the appointment be rescheduled, in which case it will be considered a cancellation.
We regret late arrivals will not receive extension of the scheduled appointment time.
Please refer to our separate COVID Cancellation Policies for full information on bookings affected by confirmed or suspected COVID.
Special Arrangements
Brightlife treats all guests as individuals and therefore will endeavour to fulfil individual needs during your time here. However, whilst every effort is made to fulfill your requests, unfortunately, we cannot always guarantee these and failure to do so will not constitute a breach of contract.
Cancellations / Amendments by Us
In the unlikely event that we have to change or cancel your reservation, either due to staff illness or unforeseen situations affecting the use of the facilities, we reserve the right to do so.
If this does arise you can:
1) Accept the changed arrangements as notified
For example, if staff are absent through illness on the day of your visit and we are unable to offer you a treatment, we may refund the price of the treatment, but you can still attend the session and enjoy the facilities/other elements of the package.
2) Make an alternative arrangement with us
We will find a suitable alternative date for the same package if you prefer to move your booking.
3) Cancel your booking
The affected booking can be cancelled, and a full refund will be given.
Please note there will be no compensation or discounts given for sessions affected by unforeseen circumstances beyond our control.
Health Conditions
It is extremely important you advise our staff of any food allergies you may have before arrival.
Please inform us of any health conditions you suffer from when you complete your online Consultation Form. This will enable us to recommend the treatments and products most suitable for you and to tailor the treatments to suit your needs.
CONTACT LENSES
It is not recommended that you wear contact lenses in a hydropool. There is a risk of eye irritation and contamination from the water and soft contact lenses can soak up bacteria and chemical deposits from the water.
Mums to be & Post Natal
As we are not permitted to perform treatments within the first trimester (12 weeks) we regret to advise that we are unable to take any bookings for those who are under 12 weeks pregnant.
If you are under 12 weeks pregnant, please contact us to reschedule your booking.
Pregnant ladies over their first trimester are welcome in the spa area but they must be aware of their body temperature and the possibility of overheating.
Use of the sauna and steam room are not advised during pregnancy. We do have a Quiet Lounge available for relaxing between treatments.
What to Bring with You
Upon arrival you will be provided with a locker number. Your locker contains a fresh robe, flip flops and towel. These are property of the spa and should be left in the changing rooms upon leaving.
We recommend removing all jewellery when you being your spa session, we do not take responsibility for losses or damage to personal property.
A change of swimwear is recommended if you are on a full spa day and wish to have lunch in dry swimwear under your robe.
Complimentary mineral water and herbal and fruit teas are available for you to enjoy during your visit.
A complimentary snack box is provided with each session.
Please be aware it is not permitted to bring your own food on the premises. Any food brought into the spa will be removed and returned to you upon leaving.
Guests’ own alcohol should only be consumed in our Spa building and adjoining sun terrace. It should not be taken outside of that area or over to the Main House for lunch.
Should you wish to consume alcohol with your meal it can be purchased at the Main House which is licenced.
Changing Rooms
The changing rooms are available for Full Day, Half Day and Spa Stay guests.
You will be allocated a locker for the duration of your spa visit. Locker keys are numbered and can be attached to your robe in order to help you identify your robe.
We recommend you lock any possessions and valuables you have with you in your locker. We regret we cannot be responsible for any loss or damage of personal items.
Included in the ladies changing rooms are separate cubicles for private changing, separate showers, hair dryers and straighteners. Included in the gents changing room is a separate shower and hair dryer
Recommended use of Spa Facilities
You can enter the hydropool, sauna and steamroom (each spa facility) as many times as you wish and for as long as you like during your spa session but in order to achieve the maximum benefit for your body, it is recommended you spend 10 minutes in each facility before cooling down rapidly between each one by taking a cold shower.
This will close your pores back up, pull the blood back to your core organs, and reinforce your natural defences. Please be aware that our Spa area is very warm.
Please be mindful of your body temperature and take regular cool showers if you to feel uncomfortably warm. It is not recommended that you wear contact lenses in a hydropool.
There is a risk of eye irritation and contamination from the water and soft contact lenses can soak up bacteria and chemical deposits from the water.
Always wear swimwear in The Spa. Shower each time before entering a new spa facility (hydropool, sauna or steamroom). After a treatment, shower to remove any treatment oils/creams remaining on the surface of your skin before entering the hydropool.
Staff will fill the sauna water bucket but if the water level becomes low, please re-fill from the showers as hydropool water will damage the sauna elements so should never be used.
Spa Etiquette
In order to gain the most out of your experience at The Spa, we would be very grateful if you would follow our spa etiquette to ensure The Spa remains a lovely, clean and hygienic environment for all.
In order to maintain a tranquil and relaxing environment for all guests, please be mindful of noise levels in the spa area, corridors and waiting area.
The Quiet Lounge is our designated whispering zone and hushed tones should be used for the consideration of other guests.
Please silence phones and mobile devices when in the spa and associated areas. Please refrain from taking calls unless in the case of an emergency.
Mobile phones are not permitted in the treatment rooms or treatment corridor.
The sun loungers are for everyone’s use so please do not ‘claim’ a sun lounger by leaving your belongings on it whilst you are having a treatment.
Please use the towel drop/laundry basket in the Changing Rooms once you have finished with your robe, towel and flip flops.
Help protect the environment by trying to limit your towel usage to one towel.
Please do not use the hydropool within 2 days of having applied false tan.
Gift Certificates
Please note that our 4 digit Gift Certificates are non-refundable and they cannot be redeemed online.
For vouchers redeemable online visit our e-Gift Card page.
If you are using a Gift Certificate that has expired, you will be charged at our current prices at the time of making your booking.
Gift Cards
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Please note our e-Gift Cards are electronic gift cards and are not sent via post.
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e-Gift Cards are non-refundable and cannot be exchanged for cash.
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No change or cash refunds will be given, but any balance remaining on the card may be applied to future bookings.
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e-Gift Cards are valid for 24 months.
Spa Format
Treatments are spread throughout the day with plenty of time to enjoy the facilities.
For guests spending the full day with us, arrival time for the day is 9.15 am and lunch is served in the Main House from 12.30 pm to 1.45 pm.
For residential guests attending a Spa Stay Retreat, bedrooms are available from 2pm on the day of your spa.
The Spa closes at 5pm prompt on our half days, 5:15 on Full Spa days and 9pm prompt on our evening sessions.