Lateness & Cancellation Policies

Lateness Policy

Please note treatment times for late arrivals will be reduced accordingly as a courtesy to our next guest. The reduced treatment time will not be reimbursed.

Standard Cancellation Policy

Cancellation within 48 hours/Non-attendance will incur a 100% charge for full and half day sessions.

SPA STAYS - if cancelled within 2 weeks of your date of arrival, no refund will be given unless we are able to fill your vacancy.

TT ACCOMMODATION BOOKINGS

TT 2026:

Until 01.02.26 - full refund

Until 01.03.26 - 50% refund

After 01.03.26 - No refund.

Covid Cancellation Policy

For cancellations made due to confirmed or suspected COVID, your booking can be transferred to a later date. If redeeming a Gift Certificate against your booking, this will be re- credited to use again at a later date.

Covid Cancellation Policy For Group Bookings

If you are attending as part of a group (3 persons or more) and are affected due to COVID, we can rearrange your GROUP BOOKING, provided more than 1 WEEK'S notice is given.

If less than 1 WEEK'S notice is given before your appointment, we will transfer your INDIVIDUAL booking to a later date. The other members of your group, however, would still be expected to attend or our Standard Cancellation Policy of 100% charge for Full and Half Day sessions will apply.