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Lateness & Cancellation Policies 

Lateness Policy

Please note treatment times for late arrivals will be reduced accordingly as a courtesy to our next guest. The reduced treatment time will not be reimbursed.

Standard Cancellation Policy

Cancellation within 48 hours/Non-attendance will incur a 100% charge for full and half day sessions.

SPA STAYS  -  if cancelled within 2 weeks of your date of arrival, no refund will be given unless we are able to fill your vacancy.

Covid Cancellation Policy


For cancellations made due to confirmed or suspected COVID, your booking can be transferred to a later date. If redeeming a Gift Certificate against your booking, this will be re- credited to use again at a later date.

Covid Cancellation Policy For Group Bookings

If you are attending as part of a group (3 persons or more) and are affected due to COVID, we can rearrange your GROUP BOOKING, provided more than 1 WEEK'S notice is given.

If less than 1 WEEK'S notice is given before your appointment, we will transfer your INDIVIDUAL booking to a later date. The other members of your group, however, would still be expected to attend or our Standard Cancellation Policy of 100% charge for Full and Half Day sessions will apply.

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